Document Everything
Document every phone conversation, listing time, date, with whom you spoke, and the items discussed. It is also a good idea to document every time you spoke to an answering machine or support person.
Keep copies of all correspondence and give them specific time frames for actions.
Contact the Washington State Department of Financial Institutions
If you are unable to reach an agreement with the company, contact the Washington State Department of Financial Institutions by calling 360-902-8700 or 1-877-RING DFI (746-4334) to file a complaint.
You can also file a complaint online.
If You Live Outside Of Washington, Contact Your State Regulator
If you live outside of Washington state, contact your state regulator to file a complaint.